Shipping Policy

At All That Matters, we aim to provide an effortless and seamless shopping experience to our valued customers. This includes ensuring your purchases are delivered to you in a timely and secure manner.

Processing Time

All orders are subject to a processing time of 1-3 business days. Please note that personalized items may require additional time for crafting to your specifications. Our team will communicate this time to you at the point of purchase.

Shipping Times

Once your order has been processed, the estimated shipping time within the United Arab Emirates is 3-5 business days. International orders may take 10-15 business days, subject to customs clearance.

Shipping Fees

Shipping fees are calculated based on the size, weight of the package, and delivery location. For orders above AED 99, we offer free shipping within the UAE.

Delivery Policy

All orders are delivered via a reputable courier service. A tracking number will be provided upon shipment for tracking your order.

International Shipping

We ship internationally, but the customer is responsible for any customs fees, import duties, or taxes incurred.

Lost or Damaged Packages

If your order is lost or damaged during transit, contact us at support@allthatmatters.ae for assistance.

Queries

For shipping-related inquiries, feel free to reach out to us at support@allthatmatters.ae.