Return Policy

At All That Matters, your satisfaction is our priority. However, we understand there may be instances where you are not completely satisfied with your purchase. Here’s our policy:

Cancellations

Orders can be cancelled within 24 hours of placement, provided the personalization process has not started. Contact us immediately at support@allthatmatters.ae.

Refunds

Due to the personalized nature of our products, we typically do not accept returns or offer refunds unless there is an error or defect on our part.

In case of a defect or error, contact us within 7 days of receiving your order with details and photos. If approved, we will either replace the item or refund the full amount.

Processing Refunds

Refunds will be processed within 10-14 business days, depending on your bank or card issuer’s policies.

Non-refundable Items

• Items not in original condition, damaged or missing parts not due to our error.
• Gift cards and promotional items.

Exchanges

We only replace defective or damaged items. If you need an exchange, email us at support@allthatmatters.ae.

Updates to this Policy

This policy may be updated to reflect changes in our services. Please review this page regularly for updates.